For those of you who might consider buying the Comcast DigitalVoice service you won't even be able to call your doctor or ambulance when you start having chest pain caused by lack of service and respect for customer.

I have been a customer of the local cable network (Cresson, PA) since 1986. Over the years the system has been operated by a number of different companies (TCI, Adelphia, and now Comcast)

Originally, the service was dispatched out of Carrolltown, PA - where local people solved local problem. Now the phone number of the local office in Carrolltown seems to be a state secret. "Service" is contacted through 800-COMCAST. After the obligatory confusing voice mail menu (1 for English, 2 for Spanish etc.) in this case repeated "0" will get a human being.

Today I called shortly after 9 PM, and was told that someone would be dispatched to service my malfunctioning digital cable/DVR after 1 PM. My wife took the afternoon off (she works in the office) - when nobody had called or come by 4PM, I again called. I was told that the technician had been given the wrong phone number, and didn't get an answer, so the request wa cancelled. Imagine my surprise (and anger) to learn that despite the fact that you access service by giving your phone number (they file your account by phone number), and the fact that my home and office numbers are BOTH listed, and my home has a door (with a doorbell - imagine that innovation folks) - they just didn't care enough to do their job.

For any of you who "work" for Comcast - please rememer that your job depends on those of use who purchase your "service". NO CUSTOMERS - NO JOB.

It is time that we as consumers hold "service" providers feet to the fire. I am STILL waiting for the promised call from the supervisor! "It may take as long as 24 hours" - WOW...such a great job. When you don't do your job, your supervisor isn't even available.

For those of you who actually own stock in this public company - Terrible service eventually leads to terrible performance.